Allianz Australia Penalised for Misleading Travel Insurance Information
Allianz Australia Penalised for Misleading Travel Insurance Information
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In a significant ruling, the Supreme Court of New South Wales has imposed fines totaling $16.8 million on Allianz Australia Insurance and its subsidiary, AWP Australia, for disseminating misleading information about their travel insurance products between 2016 and 2018.
This decision underscores the critical importance of transparency and accuracy in the insurance sector.
The Australian Securities and Investments Commission (ASIC) initiated legal proceedings after discovering that Allianz's website advertised maximum travel insurance benefits without adequately disclosing sub-limits, terms, conditions, or exclusions that could limit those benefits. Such omissions potentially led consumers to overestimate the coverage provided by their policies.
Sarah Court, ASIC's Deputy Chair, emphasised the necessity for insurers to provide clear and accurate information. She highlighted concerns that thousands of customers might have purchased insurance believing it offered more comprehensive coverage than it actually did.
For Australian travellers, this case serves as a crucial reminder to thoroughly review and understand the terms and conditions of travel insurance policies. It's essential to be aware of any sub-limits or exclusions that might affect coverage, ensuring that the policy meets individual needs and expectations.
Consumers are encouraged to consult resources like ASIC's Moneysmart website for guidance on selecting appropriate travel insurance and to remain vigilant against potential misrepresentations in policy advertising.
Published:Thursday, 15th Jan 2026 Source: Paige Estritori
In a significant ruling, the Supreme Court of New South Wales has imposed fines totaling $16.8 million on Allianz Australia Insurance and its subsidiary, AWP Australia, for disseminating misleading information about their travel insurance products between 2016 and 2018. This decision underscores the critical importance of transparency and accuracy in the insurance sector. - read more
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Knowledgebase
Exclusion: Specific conditions or circumstances for which the insurance policy does not provide coverage.
