Farm Insurance NZ
Hollard's initial acceptance of the claim was retracted following this discovery. In contrast, crash information from the other vehicle suggested the incidents happened roughly one minute apart. The insurer's expert highlighted inconsistencies in the impact heights, further pointing out that the vehicle's speed at the time of the incidents did not match the claimant's account.
The insurance policy mandated that coverage only applies to accidents resulting from a single, unexpected event. During a subsequent interview, the claimant acknowledged the possibility of additional impacts due to the car's movement post-collision, yet she was unable to provide a detailed account.
Hollard concluded that these discrepancies, along with expert analysis, indicated deceit on the claimant's part, invalidating her claim. The insured party contested the credibility of the expert report, labelling it misleading. However, the Australian Financial Complaints Authority (AFCA) upheld the insurer’s decision, deeming the expert findings as comprehensive and logically structured.
AFCA noted the differing time frames between the vehicles' crash data but asserted this did not undermine Hollard's position. The ombudsman stated he was unconvinced that the damage was the result of a singular accident, aligning instead with the evidence of two distinct impacts.
AFCA's ruling confirmed that regardless of whether the second crash occurred one or 11 minutes after the first, the incidents constituted separate events, leading to the denial of the insurance claim.
Published:Thursday, 14th Aug 2025
Source: Paige Estritori
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Protecting Your Farming Future: Why Machinery Breakdown Coverage is Essential Farming is a vital part of New Zealand's economy and cultural heritage, representing a way of life for thousands across the country. With its unique landscapes and diverse climate, New Zealand farmers are renowned for producing a wide array of high-quality products that serve not only the nation's needs but also supply a multitude of international markets. - read more
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Customizing Your Farm Insurance: Tailoring Policies to Fit Unique Agricultural Needs Those who work the land know that every farm has its own heartbeat - its unique rhythm defined by the crops it yields, the livestock it nurtures, and the natural environment it exists within. Recognizing this individuality is crucial, especially when it comes to safeguarding your agricultural investment with the right insurance policy. - read more
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Natural Disaster Preparedness: Insurance Tips for Farmers Facing Adversity In the heart of New Zealand's pastoral verdure, the significance of preparedness for natural disasters is paramount for the farming industry. The distinct landscape, while providing an idyllic backdrop for agricultural pursuits, is not without its challenges. Farmers are often at the mercy of nature's unpredictability, making disaster preparedness not just prudent but essential for the continuity of their livelihood. - read more
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